Enterprise content management (ECM) technology has changed greatly in recent years, with broader suite functionality, better process control, improved ease of use and a stronger focus on records. ECM technology is strongly advisable for organizations with ECM technologies that are more than five years old, or with multiple products across departments and geographies, to re-evaluate their content architecture.

Organizations need ECM to manage the increasing growth, volume and diversity of the unstructured content that now represents up to 80% of enterprise information. There is an opportunity to start applying to this content some of the rigor currently devoted to structured data in terms of valuation, elimination of redundancies, optimization of architectures for availability, enrichment of metadata, and overall life cycle control.

ECM defined as a strategy can help enterprises take control of their content and, in so doing, boost productivity, encourage collaboration and make information easier to share. ECM defined as software consists of applications that interoperate, but that can be sold and used separately.

Currently an ECM suite encompasses the following six core components:

• Document-centric: for document sharing and supporting project teams.
• Document management: for check-in/check-out, version control, security and library services for business documents.
• Document imaging: for capturing, transforming and managing images of paper documents.
• Records management: for long-term archiving, automation of retention and compliance policies, and ensuring legal, regulatory and industry compliance.
• Web Content Management (WCM): WCM for controlling the content of a website through the use of specific management tools based on a core repository. It includes content creation functions, such as templates, workflow, change management, and content deployment functions that deliver prepackaged or on-demand content to Web servers.
• Workflow management: for supporting business processes, routing content, assigning work tasks and states, and creating audit trails.

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